Terms and Conditions

Please read these Terms and Conditions carefully. They are important and form a binding agreement between you and GlobeScribe.AI Ltd trading as Luman when you access our website, create an account, order a service, purchase a subscription, upload content, or otherwise use our platform or services.

By using our website, platform or services, you agree to these Terms and Conditions. If you do not agree to these Terms and Conditions, you must not use our website, platform or services.

The effective date of these Terms and Conditions is the date on which you first agree to them, place an order, create an account, purchase a subscription, upload content, or otherwise use our services.

1. Our Contact Details

GlobeScribe.AI Ltd trading as Luman has its registered office at:

7 Forbes Business Centre, Kempson Way
Bury St Edmunds, Suffolk
United Kingdom IP32 7AR
Company number: 16452951
Email: hello@lumantechnology.com

2. About Luman

Luman is a trading name of GlobeScribe.AI Ltd. Luman provides publishing technology services for authors, publishers and publishing teams. Our services include AI-assisted manuscript translation, proofreading support, manuscript intelligence and related tools designed to help customers assess, improve, translate and prepare long-form written content.

Our services are intended to support publishing workflows. They do not replace professional editorial judgement, legal advice, commercial judgement, sensitivity review, rights assessment, human proofreading, human translation, or final publication review. Customers remain responsible for reviewing all outputs before relying on them, publishing them, distributing them, submitting them to third parties, or making commercial, editorial, legal, rights, marketing or production decisions based on them.

3. Your Privacy

To use our website, platform and services, we may ask you to provide information so that you can create an account, place an order, purchase a subscription, upload content, receive outputs, communicate with us, or otherwise use our services. It is a condition of use that all information you provide to us is accurate, true, complete and current.

Any personal information you provide to us is handled in accordance with our Privacy Policy. Please read our Privacy Policy for more information about how we look after personal data and your rights under data protection law.

4. Cookies

Our website uses cookies. You may decline or accept the use of all but essential cookies. We use a cookie banner on our website so that you can manage your preferences and choose which cookies to accept or refuse. For more information, please read our Cookie Policy.

5. Type of Agreement

These Terms and Conditions apply to both:

• consumers using our services for personal or non-business purposes; and
• businesses, organisations, publishers, authors, agencies, platforms or other commercial customers using our services for business purposes.

Where a clause applies only to consumers or only to business customers, this is stated clearly in the relevant section. We have written these Terms and Conditions in plain legal English where possible. Unless a specific legal word or phrase is used, the wording should be interpreted according to its ordinary meaning.

6. Definitions

In these Terms and Conditions:

“We”, “us”, “our”, “provider” and “Luman”

mean GlobeScribe.AI Ltd trading as Luman.

“You”, “your”, “user”, “customer” and “client”

mean any visitor, account holder, customer, subscriber, business, organisation or other person using our website, platform or services.

“Consumer”

means an individual using our services wholly or mainly for personal purposes and not for business, trade, craft or profession.

“Business Customer”

means any customer using our services for business, trade, professional, publishing, commercial, organisational or institutional purposes.

“Site”

means the Luman website at www.lumantechnology.com and any related pages, subdomains or online services operated by us.

“Platform”

means any Luman online platform, dashboard, upload portal, review interface, reporting interface, API, account area or other software environment made available by us.

“Service” or “Services”

means any services, products, tools or features provided by Luman, including but not limited to Translation, Proofreading, Manuscript Intelligence, subscriptions, one-off orders, reports, files, exports, API services and related support.

“Translation Service”

means the service by which Customer Content is translated into one or more target languages.

“Proofreading Service”

means the service by which Customer Content is analysed for possible corrections, editorial issues, style issues, consistency issues or other proofreading-related suggestions.

“Manuscript Intelligence Service”

means the service by which Customer Content is analysed to produce reports, observations, assessments or other decision-support outputs relating to the manuscript.

“Customer Content”

means any manuscript, book, text, file, document, metadata, style guide, project information, reference material, prompt, instruction, image, cover, note, message, upload or other material provided by you to us or uploaded to the Platform.

“Output”

means any translated text, proofreading suggestion, correction, comment, report, assessment, analysis, recommendation, exported file, revised file, download, data, result or other material generated, supplied or made available through the Services.

“Translation Output”

means any translated manuscript, translated file or translated text generated through the Translation Service.

“Proofreading Output”

means any suggestion, correction, comment, proposed amendment, revised text, review note, style observation or exported file generated through the Proofreading Service.

“Manuscript Intelligence Report”

means any report, analysis, score, assessment, recommendation, commentary, summary, metadata suggestion, positioning suggestion, market observation, editorial observation, rights observation or other output generated through the Manuscript Intelligence Service.

“Digital Content”

means data produced and supplied in digital form, including manuscripts, translated manuscripts, reports, downloadable files, ebooks, DOCX files, EPUB files, PDF files, data exports and other digital outputs.

“Subscription”

means a paid recurring plan that gives you access to specified Services, usage allowances, features or volumes during a billing period.

“Order”

means a one-off purchase, subscription purchase, enterprise order, managed service request, API request, file submission or other request for Services accepted by us.

“Term”

means the period during which these Terms and Conditions apply between you and us.

“Personal Data”

means information relating to an identified or identifiable individual.

“Confidential Information”

means information that is confidential by nature or identified as confidential, including unpublished manuscripts, commercial information, account information, unpublished outputs, pricing, technical information and communications between the parties.

7. Using Our Site and Platform

7.1. You must be at least 18 years old to use our Site, Platform or Services. By using them, you confirm that you meet this age requirement and have the legal capacity to enter into binding agreements.

7.2. If you use our Site, Platform or Services on behalf of a company, publisher, organisation, agency or other entity, you confirm that you have authority to bind that entity to these Terms and Conditions.

7.3. You agree to use our Site, Platform and Services only for lawful purposes and in accordance with these Terms and Conditions.

7.4. You must not misuse our Site, Platform or Services by knowingly introducing viruses, malware, harmful code, excessive automated requests, scraping tools, unauthorised integrations, or any other material or activity that may damage, interrupt, overload, impair or compromise our systems.

7.5. You must not attempt to gain unauthorised access to our Site, Platform, servers, systems, databases, accounts, user content, source code, models, infrastructure or any connected system.

8. Accounts

8.1. You may need to create an account to use some or all of our Services.

8.2. You are responsible for keeping your login details secure and confidential.

8.3. You are responsible for all activity that takes place through your account, unless the activity arises from our failure to use reasonable care and skill or from our breach of these Terms and Conditions.

8.4. You must notify us as soon as possible if you believe that your account has been accessed without permission or that your login details have been compromised.

8.5. We may suspend or restrict access to your account where we reasonably believe that your account has been compromised; you have breached these Terms and Conditions; your use creates a security, legal, operational or reputational risk; payment is overdue; or suspension is necessary to comply with law or protect our systems, customers, suppliers or partners.

9. Payment and Charges

9.1. You agree to pay all fees, charges and applicable taxes for the Services you order, purchase or subscribe to.

9.2. Prices are shown on our Site, Platform, order form, quotation, invoice or other written agreement.

9.3. Unless otherwise stated, prices are exclusive of VAT, sales tax, withholding tax, bank charges, currency conversion fees or other applicable taxes or charges.

9.4. Prices may be shown in United States Dollars, Pounds Sterling, Euros or another currency. Where we provide currency options, the applicable price is the price shown to you at checkout, in the order form, in the subscription plan, or in the agreed written quote.

9.5. We may change our prices from time to time. A price change will not affect an order that has already been accepted by us, unless you agree otherwise.

9.6. General quotes, estimates, indicative prices, website calculators and pricing examples are not binding offers unless expressly confirmed by us in writing.

9.7. Only an order placed by you and accepted by us forms a binding contract.

9.8. We may use third-party payment processors to process payments. Your use of those payment systems may be subject to the payment processor’s own terms and privacy notices.

9.9. You are responsible for ensuring that payment details are accurate and that payment can be collected when due.

9.10. If payment fails, is reversed, is disputed, or remains overdue, we may suspend or restrict access to the relevant Services until payment is made.

10. Subscriptions

10.1. Some Services may be offered as Subscriptions.

10.2. A Subscription gives you access to the Services, usage limits, allowances, features and support level specified in the plan you select or in the written agreement between you and us.

10.3. Subscriptions renew automatically at the end of each billing period unless cancelled in accordance with these Terms and Conditions or the cancellation process shown on the Site, Platform, order form or written agreement.

10.4. Unless stated otherwise, monthly usage allowances are valid only for the relevant billing period and do not roll over to future billing periods.

10.5. Usage above the limits included in your Subscription may require you to upgrade your plan, purchase additional usage, or enter into a custom agreement with us.

10.6. We may refuse, delay or suspend processing of Customer Content where your usage exceeds your plan limits or where payment has not been received.

10.7. You may cancel a Subscription through the account area, by contacting us, or by any other cancellation method made available by us.

10.8. Unless otherwise stated, cancellation takes effect at the end of the current billing period. You will continue to have access until the end of that billing period, subject to these Terms and Conditions.

10.9. We do not provide refunds for unused Subscription time, unused word allowances, unused manuscript allowances, unused credits, unused reports or unused usage volumes, unless required by law or expressly agreed by us in writing.

10.10. We may change, withdraw or replace Subscription plans from time to time. Where a change materially affects an active paid Subscription, we will give reasonable notice where practical.

11. Buying Process and Our Agreement with You

11.1. You agree to follow the order, payment and checkout processes set out on our Site, Platform, order form or other agreed process.

11.2. When you place an order or purchase a Subscription, you may be required to read and agree to these Terms and Conditions before your order can be completed.

11.3. Once payment has been received, or once we otherwise confirm acceptance of your order in writing, a binding contract is formed between you and us.

11.4. We may confirm acceptance by email, platform notification, invoice, written confirmation, API response or another method appropriate to the Service.

11.5. If we do not accept your order, no binding contract is formed and we will not charge you, or we will refund any payment already taken for that order.

11.6. We may contact you if there is an issue with your order, file, payment, rights confirmation, instructions, usage level or technical requirements.

11.7. Unless we agree otherwise in writing, one-off orders must be paid for in advance.

11.8. Enterprise, managed service, API or publisher accounts may be invoiced on different payment terms where agreed in writing.

12. Orders, Files and Customer Instructions

12.1. You are responsible for providing Customer Content in the format, language, quality and condition required for the relevant Service.

12.2. Supported file formats may vary by Service. Commonly supported formats may include DOCX, EPUB, PDF or other formats stated on the Site, Platform or agreed in writing.

12.3. We are not responsible for delays, errors, formatting problems or incomplete outputs caused by corrupted files, incomplete files, poor-quality source files, unsupported formats, hidden text, conversion issues, unusual formatting, missing sections, password protection, embedded restrictions, or inaccurate instructions.

12.4. You must provide any background information, style guidance, language preferences, glossary, terminology, character notes, house style, project requirements, metadata or other information that is reasonably necessary or useful for us to provide the Services.

12.5. We may rely on the information, files and instructions you provide. We are not responsible for errors or omissions in the Output where those errors or omissions result from inaccurate, incomplete, unclear or misleading Customer Content or instructions.

12.6. If a job is materially different from your description, technically unsuitable, unusually complex, outside the scope of the selected Service, or requires additional work, we may contact you to discuss revised pricing, revised timing, alternative delivery, or cancellation.

12.7. We are not liable for delays in starting or completing work that are caused by you, your files, your instructions, your payment, your account access, or any third party acting on your behalf.

13. Lawful Purposes and Prohibited Content

13.1. You may use our Site, Platform and Services for lawful purposes only.

13.2. You agree that you are financially responsible for all purchases made by you or by anyone using your account or acting on your behalf.

13.3. You must not upload, submit, request processing of, or use our Services in connection with content that:

• infringes or violates the rights of others;
• you do not have the right to use, process, translate, review or analyse;
• is unlawful, fraudulent, defamatory, libellous, threatening, abusive, harassing, invasive of privacy, or otherwise illegal;
• contains malware, malicious code, hidden instructions, harmful files or attempts to compromise our systems;
• encourages criminal conduct or gives rise to civil liability;
• contains instructions intended to cause serious harm, evade law enforcement, exploit people, or facilitate illegal activity;
• violates applicable sanctions, export control rules or other legal restrictions;
• is submitted in breach of a contract, confidentiality obligation, court order, employment obligation, rights agreement or third-party restriction.

13.4. We may refuse, remove, suspend or cancel any order, upload, account or use of the Services where we reasonably believe that this section has been breached.

14. Refusal of Service

14.1. We may refuse any order, request, account, upload, project, customer or use of the Services where we reasonably consider it necessary or appropriate.

14.2. We may refuse service where: payment has not been received; the Customer Content is unsuitable, unlawful, technically problematic or outside the scope of the Service; providing the Service would create legal, ethical, security, operational or reputational risk; you have breached these Terms and Conditions; or we are unable to provide the Service for technical, capacity, legal or commercial reasons.

14.3. Where we refuse an order after payment has been taken and before work has begun, we will refund the amount paid for that order unless the refusal arises from your breach of these Terms and Conditions or unlawful conduct.

14.4. We may change, suspend, withdraw or discontinue any aspect of the Site, Platform or Services at any time, provided that we fulfil existing contractual obligations or provide any refund required by law or by these Terms and Conditions.

15. Service Descriptions

15.1. We try to describe and display our Services as accurately as possible.

15.2. Service descriptions, examples, screenshots, sample reports, marketing claims, delivery estimates, quality descriptions and feature descriptions are provided for general guidance and may vary depending on the Service, plan, file type, language, manuscript, customer instructions, workflow and technical requirements.

15.3. We do not guarantee that information on the Site or Platform will always be accurate, complete, current, uninterrupted or error-free.

15.4. We may update Service descriptions, features, supported formats, supported languages, workflows, integrations, pricing and delivery methods from time to time.

16. Delivery and Acceptance

16.1. Delivery methods vary by Service and may include online dashboard access, downloadable files, exported files, email delivery, API delivery, report generation, in-platform suggestions, or another agreed method.

16.2. Delivery is completed when the Output is made available to you through the Platform, by download, by email, by API, or by another agreed method.

16.3. Delivery dates, turnaround times and deadlines are estimates unless expressly confirmed by us in writing as binding.

16.4. We will make reasonable efforts to notify you if it appears that we will be unable to meet an agreed deadline.

16.5. We are not responsible for delays caused by events outside our reasonable control, technical issues, third-party providers, payment delays, unsuitable files, customer delays, missing instructions, excessive usage, or circumstances described elsewhere in these Terms and Conditions.

16.6. You should check all Outputs promptly after delivery.

16.7. Unless you notify us of a material technical issue with the Output within seven days of delivery, the Output will be deemed accepted. This does not affect any statutory rights that apply to Consumers.

17. Refunds and Cancellations

17.1 Consumers

17.1.1. If you are a Consumer, you may have a legal right to cancel certain online purchases within 14 days after the contract is formed. This is sometimes called the cooling-off period.

17.1.2. Our Services involve the creation, processing or supply of Digital Content that is made to your specific requirements, including translated manuscripts, proofreading outputs, manuscript intelligence reports and other custom outputs generated from your Customer Content.

17.1.3. When you place an order, you request and agree that we may begin providing the Service and creating the relevant Digital Content before the end of any applicable 14-day cooling-off period.

17.1.4. If you cancel before we have begun processing your Customer Content or generating the relevant Output, we will provide a full refund for that order.

17.1.5. Once we have begun processing your Customer Content or generating the relevant Output, you acknowledge that you may lose your right to cancel that order, to the extent permitted by applicable consumer law. In those circumstances, we will not provide a refund simply because you change your mind, no longer require the Service, or decide not to use the Output.

17.1.6. Nothing in these Terms and Conditions affects your statutory rights under the Consumer Rights Act 2015 or other applicable consumer protection law. If a Service is faulty, not as described, or not provided with reasonable care and skill, you may be entitled to a repair, replacement, repeat performance, price reduction or refund as required by law.

17.2 Business Customers

17.2.1. If you are a Business Customer, you do not have a consumer cooling-off right.

17.2.2. If you cancel a one-off order before we have begun processing your Customer Content or generating the relevant Output, we will provide a full refund for that order.

17.2.3. Unless otherwise agreed in writing, once we have begun processing your Customer Content or generating the relevant Output, the order is non-refundable.

17.2.4. Subscription fees are non-refundable except where required by law or expressly agreed by us in writing.

17.2.5. Unless expressly stated otherwise, unused Subscription time, unused word allowances, unused manuscript allowances, unused credits, unused reports or unused usage volumes do not roll over and are not refundable.

17.2.6. Cancellation of a Subscription takes effect at the end of the current billing period unless otherwise agreed in writing.

17.3 Faulty or Defective Outputs

17.3.1. If you believe that an Output has a material technical defect, you must notify us promptly and provide enough information for us to investigate.

17.3.2. Where appropriate, we may attempt to repair, regenerate, replace, repeat, redeliver or otherwise correct the relevant Output.

17.3.3. Minor linguistic issues, editorial disagreements, alternative interpretations, stylistic preferences, subjective disagreements, market disagreements, or customer decisions to use or not use an Output are not, by themselves, technical defects.

17.3.4. For automated Services, the presence of individual errors, omissions, suggestions you disagree with, or outputs requiring human review does not automatically mean the Service is faulty, provided the Service has been supplied substantially as described.

18. Customer Content and Rights Confirmation

18.1. You confirm that you own or control all rights necessary to upload, submit, process, translate, proofread, analyse and otherwise use the Customer Content through our Services.

18.2. If you are not the rights owner, you confirm that you have obtained all necessary permissions from the relevant rights owner or authorised representative.

18.3. You confirm that our processing of the Customer Content in accordance with these Terms and Conditions will not infringe any copyright, moral right, database right, trademark right, confidentiality obligation, privacy right, contractual right, rights agreement, publishing agreement, employment agreement, court order or other third-party right.

18.4. You grant us a non-exclusive, revocable licence to host, access, copy, process, analyse, translate, modify, format, display, store and otherwise use the Customer Content solely to the extent necessary to provide the Services, operate the Platform, deliver Outputs, provide support, maintain security, comply with law and enforce these Terms and Conditions.

18.5. You retain ownership of your original Customer Content.

19. Intellectual Property Rights

19.1. Our Site, Platform, software, workflows, tools, interfaces, models, prompts, systems, databases, design, branding, trademarks, documentation, know-how, processes and other proprietary materials are owned by us or licensed to us.

19.2. You must not copy, modify, publish, transmit, reverse engineer, decompile, scrape, reproduce, sell, license, create derivative works from, distribute, display, exploit or otherwise use our intellectual property except as expressly permitted by these Terms and Conditions or by us in writing.

19.3. You retain ownership of your original Customer Content.

19.4. Subject to full payment of all applicable fees, you may use the Outputs generated for you through the Services for your own lawful publishing, editorial, commercial, internal, marketing, rights, production or related purposes, subject to these Terms and Conditions.

19.5. We do not claim ownership of your original manuscript or other original Customer Content.

19.6. We may use non-identifying, aggregated or statistical information about use of the Platform to operate, secure, monitor and improve our Services, provided that such information does not identify you, your unpublished Customer Content, your confidential projects or your individual manuscripts.

20. Translation Output and Rights

20.1. This section applies to the Translation Service.

20.2. You retain ownership of the original work submitted for translation.

20.3. You confirm that you own or control all rights necessary to create, commission, use, publish, distribute and exploit a translation of the original work in the selected language or languages.

20.4. You grant us permission to process and translate the original work into the selected language or languages solely for the purpose of providing the Translation Service.

20.5. Subject to full payment of all applicable fees, we assign to you any copyright or other intellectual property rights that we own, or are able to assign, in the Translation Output.

20.6. To the extent that any rights in the Translation Output cannot be assigned, do not arise, or are not recognised as assignable in any relevant jurisdiction, we grant you a perpetual, worldwide, irrevocable, transferable, sublicensable, royalty-free licence to use, reproduce, publish, distribute, edit, adapt, translate, license, sell and otherwise exploit the Translation Output for lawful purposes.

20.7. We waive, and will not assert, any rights that we may have to prevent your lawful use, publication, distribution, editing, adaptation, sale or licensing of the Translation Output after full payment has been received.

20.8. Where reasonably requested, we may provide a separate written assignment or confirmation document in relation to the Translation Output.

20.9. You are responsible for ensuring that you have the right to create, publish, distribute and exploit translated editions of the original work in the selected language, territory and format.

20.10. We do not accept responsibility for disputes between you and any third party concerning translation rights, territorial rights, publishing rights, author permissions, estate permissions, publisher permissions, contractual restrictions or other rights arrangements.

20.11. We do not require attribution as translator, translation provider, technology provider or service provider unless separately agreed in writing.

21. Proofreading Output

21.1. This section applies to the Proofreading Service.

21.2. Proofreading Output may include proposed corrections, comments, style observations, consistency observations, spelling suggestions, grammar suggestions, punctuation suggestions, repetition flags, formatting observations, house style observations, dictionary suggestions and other review notes.

21.3. Proofreading Output is provided as decision-support and editorial assistance. It does not guarantee that every error, inconsistency, formatting issue, typo, spelling issue, grammar issue, punctuation issue, continuity issue, style issue or publication issue will be identified.

21.4. You are responsible for reviewing all Proofreading Output and deciding whether to accept, reject, amend or ignore any suggestion.

21.5. We are not responsible for changes introduced by you, your editors, your proofreaders, your staff, your contractors, your systems or your acceptance, rejection or amendment of suggestions.

21.6. The Proofreading Service does not replace professional editorial judgement, human proofreading, copy-editing, legal review, sensitivity reading, fact-checking, rights review, accessibility review, or final pre-publication checks.

21.7. Where the Proofreading Service allows the use of house style settings, style guides, dictionaries, spelling preferences or project rules, you are responsible for checking that those settings are accurate and appropriate for your project.

21.8. Subject to full payment of all applicable fees, you may use, incorporate, edit, reject, adapt and publish Proofreading Output in connection with your Customer Content.

22. Manuscript Intelligence Reports

22.1. This section applies to the Manuscript Intelligence Service.

22.2. Manuscript Intelligence Reports may include editorial observations, genre observations, positioning suggestions, market observations, reader appeal observations, metadata suggestions, rights observations, acquisition support, sales potential indicators, comparative comments, structural comments, character observations, pacing observations, marketing suggestions or other analysis.

22.3. Manuscript Intelligence Reports are analytical and decision-support tools only.

22.4. Manuscript Intelligence Reports do not guarantee publication success, reader response, sales performance, rights value, acquisition suitability, review outcomes, retailer performance, marketing performance, discoverability, commercial viability or editorial quality.

22.5. Manuscript Intelligence Reports are not legal advice, financial advice, investment advice, rights advice, tax advice, compliance advice, medical advice, sensitivity review, defamation review, copyright clearance, plagiarism clearance, factual verification or professional publishing consultancy unless expressly agreed by us in writing.

22.6. You are responsible for reviewing Manuscript Intelligence Reports and making your own editorial, acquisition, marketing, rights, production, legal, financial and commercial decisions.

22.7. Any scores, ratings, comparisons, recommendations or classifications within Manuscript Intelligence Reports are indicative only and should be interpreted with professional judgement.

22.8. Subject to full payment of all applicable fees, you may use Manuscript Intelligence Reports for your own internal editorial, acquisition, publishing, marketing, rights, commercial and production purposes.

22.9. Unless otherwise agreed in writing, you must not resell, publish, distribute, white-label, scrape, benchmark, train competing systems on, or otherwise commercially exploit Manuscript Intelligence Reports as a standalone product or data source.

23. AI Systems and Human Review

23.1. Our Services use artificial intelligence, automated analysis, software systems, language models and related technologies.

23.2. Outputs may contain errors, omissions, inaccuracies, inconsistencies, mistranslations, overcorrections, undercorrections, formatting issues, hallucinations, subjective interpretations or other limitations.

23.3. You must review all Outputs before relying on them, publishing them, distributing them, sending them to third parties, using them in production, making editorial decisions, making commercial decisions, making legal decisions, or making rights decisions.

23.4. We do not guarantee that any Output will be complete, accurate, publication-ready, error-free, commercially successful, suitable for a particular purpose, or compliant with your internal standards unless expressly agreed in writing.

23.5. Where we offer human review, proofreading, managed service, quality control or other additional services, the scope of that human involvement will be limited to the service description, order form, quotation or written agreement.

23.6. Unless expressly stated in writing, human review is not included in standard automated Services.

24. Use of Customer Content and AI Systems

24.1. We do not use Customer Content, manuscripts, unpublished works, Translation Outputs, Proofreading Outputs or Manuscript Intelligence Reports to train, fine-tune or improve our own artificial intelligence models or systems, unless you expressly agree otherwise in writing.

24.2. Customer Content is processed for the purpose of providing the Services requested by you, operating the Platform, delivering Outputs, providing support, maintaining security, preventing abuse, complying with law and enforcing these Terms and Conditions.

24.3. To provide the Services, we may use third-party infrastructure, hosting providers, storage providers, AI infrastructure providers, model providers, file conversion tools, monitoring tools, security tools and other service providers.

24.4. Where we use third-party AI infrastructure or model providers to process Customer Content, we will use reasonable efforts to use business, enterprise or API services, settings or terms that do not permit Customer Content to be used to train or fine-tune third-party models, unless you expressly agree otherwise in writing.

24.5. We do not intentionally provide Customer Content to third-party providers for the purpose of training or fine-tuning third-party models.

24.6. Third-party providers may process Customer Content and related technical data for limited operational purposes, such as providing the relevant service, maintaining security, preventing abuse, troubleshooting, performance monitoring, temporary caching, logging, legal compliance or enforcing their own service terms, depending on the provider and service used.

24.7. We will take reasonable steps to select third-party providers that offer appropriate confidentiality, security and data protection commitments for the nature of the Services they provide.

24.8. We may change our infrastructure, model providers, hosting providers, storage providers, security providers, file conversion providers and other service providers from time to time, provided that we continue to apply the principles set out in this section.

24.9. We may process limited technical data, usage data, metadata, logs and diagnostic information to operate, monitor, secure, debug and improve the Platform, provided that this is done in accordance with our Privacy Policy and applicable law.

24.10. We may use aggregated or de-identified information about use of the Services to monitor performance, improve the Platform, understand usage patterns, develop features and operate our business, provided that such information does not identify you, your unpublished Customer Content, your confidential projects or your individual manuscripts.

25. Retention and Deletion of Customer Content

25.1. Retention periods may vary depending on the Service, account type, subscription plan, project status, customer settings, legal obligations and support requirements.

25.2. Unless otherwise stated in the relevant Service, order form, subscription plan, enterprise agreement or written arrangement, we may retain Customer Content and Outputs for as long as reasonably necessary to provide the Services, maintain your account, support project history, allow downloads, provide customer support, resolve disputes, comply with legal obligations, maintain security, and operate the Platform.

25.3. Where a specific deletion period is stated for a Service, we will use reasonable efforts to delete the relevant Customer Content in accordance with that period, subject to backups, legal obligations, security requirements and operational limitations.

25.4. You may request deletion of Customer Content by contacting us or by using any deletion tools made available in the Platform.

25.5. Deletion requests may not apply to information that we are required or permitted to retain for legal, accounting, tax, security, dispute resolution, compliance or legitimate business purposes.

25.6. We may retain backups for a limited period in accordance with our backup and security processes. Backup deletion may not be immediate.

26. Confidentiality

26.1. Each party agrees to keep the other party’s Confidential Information confidential and to use it only for the purpose of performing or receiving the Services, exercising rights, fulfilling obligations, complying with law, or enforcing these Terms and Conditions.

26.2. Confidential Information includes unpublished manuscripts, uploaded files, outputs, reports, commercial information, pricing, customer lists, technical information, account information, project details and communications that are confidential by nature or identified as confidential.

26.3. Each party agrees not to disclose the other party’s Confidential Information except: to employees, officers, contractors, advisers, suppliers or representatives who need to know it for the purposes of these Terms and Conditions and who are bound by confidentiality obligations; where required by law, court order, governmental authority or regulatory body; where the information is already public through no breach of these Terms and Conditions; where the information was already lawfully known before disclosure; where the information is lawfully received from a third party without confidentiality restrictions; or where the other party has given written permission.

26.4. Where legally permitted, a party required to disclose Confidential Information by law or authority should give the other party prompt notice of the requirement.

26.5. Confidentiality obligations continue for two years after the end of the relevant Service or agreement, except for trade secrets, unpublished manuscripts, unpublished Customer Content and information that remains confidential by nature, which must remain confidential for as long as it remains confidential.

27. Data Protection

27.1. Each party will comply with applicable data protection laws, including the UK General Data Protection Regulation, the Data Protection Act 2018 and any other applicable privacy or data protection law.

27.2. For more information about how we process personal data as controller, including account data, billing data, website data, marketing data and support communications, please read our Privacy Policy.

27.3. Where you provide Customer Content containing Personal Data, you are responsible for ensuring that you have a lawful basis to provide that Personal Data to us for processing through the Services.

27.4. In relation to Personal Data contained within Customer Content that we process for the purpose of providing the Services, you are the controller and we act as processor, unless expressly agreed otherwise in writing.

27.5. In relation to Personal Data that we process for our own business purposes, including account administration, billing, tax, legal compliance, fraud prevention, security, analytics, customer support, service improvement, marketing and business communications, we act as controller.

27.6. Where we act as processor on your behalf, we will: process Personal Data only on your documented instructions; ensure that people authorised to process Personal Data are subject to confidentiality obligations; implement appropriate technical and organisational measures to protect Personal Data; assist you, where reasonably possible, in responding to data subject rights requests; assist you, where reasonably possible, with security obligations, personal data breach notifications, data protection impact assessments and prior consultations; not engage another processor without your general or specific authorisation; require authorised sub-processors to provide appropriate data protection commitments; at your choice, delete or return relevant Personal Data after the end of the Services, unless law requires storage; and make available information reasonably necessary to demonstrate compliance with applicable processor obligations.

27.7. You give us general authorisation to use sub-processors where reasonably necessary to provide the Services, including hosting providers, storage providers, AI infrastructure providers, model providers, file conversion providers, payment processors, email providers, analytics providers, security providers and support providers.

27.8. Where we appoint a sub-processor to process Personal Data contained in Customer Content, we will require that sub-processor to protect the Personal Data under terms that provide an appropriate level of protection.

27.9. We remain responsible for our sub-processors to the extent required by applicable data protection law.

27.10. We may update our sub-processors from time to time. For enterprise customers, we may provide a sub-processor list or notification process where agreed in a separate Data Processing Agreement.

27.11. If you require a separate Data Processing Agreement, please contact us. For enterprise customers, a separate Data Processing Agreement may be agreed in writing.

27.12. For Consumer customers, our processing of your personal data is described in our Privacy Policy.

28. Security

28.1. We will use reasonable technical and organisational measures designed to protect Customer Content and Personal Data from accidental loss, unauthorised access, unauthorised use, unauthorised disclosure, alteration or destruction.

28.2. You acknowledge that no online service, software platform, file transfer, storage system, AI system or internet-based service can be guaranteed to be completely secure, uninterrupted or error-free.

28.3. You are responsible for maintaining appropriate security on your own systems, devices, accounts, passwords, files and downloads.

28.4. You should not upload Customer Content that you are not permitted to share with us or process through the Services.

29. Third-Party Services

29.1. We may use third-party providers to help deliver the Services, including hosting providers, AI infrastructure providers, model providers, file conversion providers, storage providers, payment processors, analytics providers, email providers and support providers.

29.2. We are not responsible for third-party websites, products, services, policies or resources that are not controlled by us.

29.3. Links to third-party websites or resources do not imply endorsement, approval or affiliation.

29.4. Your use of third-party websites, products or services may be subject to their own terms and policies.

30. Service Availability and Changes

30.1. We will use reasonable efforts to keep the Site, Platform and Services available, but we do not guarantee uninterrupted or error-free access.

30.2. Access may be interrupted, restricted, suspended or unavailable because of maintenance, upgrades, security issues, technical faults, hosting issues, provider outages, high demand, misuse, legal requirements or events outside our reasonable control.

30.3. We may update, improve, change, remove, limit, replace or discontinue features, workflows, supported formats, supported languages, models, integrations, pricing or service options from time to time.

30.4. We will use reasonable efforts to avoid materially reducing paid Services during an active paid term, unless required for security, legal, operational, technical or provider-related reasons.

31. General Responsibility and Liability

31.1. Nothing in these Terms and Conditions limits or excludes liability for: death or personal injury caused by negligence; fraud or fraudulent misrepresentation; breach of statutory rights where liability cannot lawfully be limited or excluded; or any other liability that cannot be limited or excluded under applicable law.

31.2. We do not guarantee that use of the Services will be uninterrupted, timely, secure, error-free, accurate, complete or suitable for your intended purpose.

31.3. We do not guarantee that Outputs will be 100% accurate, error-free, publication-ready or free from omissions.

31.4. You acknowledge that language, editorial judgement, commercial publishing judgement, market assessment and manuscript analysis are complex and may involve subjective interpretation.

31.5. You are responsible for reviewing Outputs before relying on them, publishing them, distributing them, submitting them to third parties or making decisions based on them.

31.6. We are not liable for losses arising from your failure to review Outputs appropriately.

32. Liability to Consumers

32.1. This section applies only if you are a Consumer.

32.2. If we fail to comply with these Terms and Conditions, we are responsible for loss or damage you suffer that is a foreseeable result of our breach of contract or failure to use reasonable care and skill.

32.3. Loss or damage is foreseeable if it is obvious that it will happen or if, at the time the contract was made, both you and we knew that it might happen.

32.4. We are not responsible for: business losses, including loss of profit, loss of business, business interruption, loss of business opportunity, loss of revenue or loss of anticipated savings; losses that are not foreseeable; losses caused by your failure to follow instructions or review Outputs; loss or corruption of data caused by you, your systems, your contractors or your third-party providers; or losses arising from your unlawful use of the Services or Customer Content.

32.5. Nothing in these Terms and Conditions affects your statutory rights as a Consumer.

33. Liability to Business Customers

33.1. This section applies only if you are a Business Customer.

33.2. Subject to section 31.1, our total aggregate liability to you, whether in contract, tort including negligence, breach of statutory duty or otherwise, arising out of or in connection with these Terms and Conditions or the Services, is limited to the total fees paid by you for the specific Service giving rise to the claim in the 12 months preceding the event giving rise to the claim.

33.3. For a one-off order, our total aggregate liability is limited to the amount paid by you for that specific order.

33.4. For a monthly Subscription, our total aggregate liability is limited to the fees paid by you for the specific Subscription Service giving rise to the claim in the 12 months preceding the event giving rise to the claim.

33.5. For a free trial, beta service, free output, sample, demonstration, pilot provided without charge, or unpaid test, our total aggregate liability is limited to £0 to the fullest extent permitted by law.

33.6. You should not publish, distribute, commercially exploit or make live editorial, acquisition, marketing, rights, legal, financial or production decisions based on any free trial, beta service, free output, sample, demonstration, pilot provided without charge, or unpaid test unless and until you have carried out your own appropriate human review.

33.7. Subject to section 31.1, we are not liable to you for: loss of profits, income, revenue, use, production, anticipated savings or earnings; loss of business, contracts, customers, opportunities or commercial advantage; loss of or damage to goodwill or reputation; loss or corruption of data, databases, software, documents or files; indirect, incidental, special, consequential or punitive loss or damage; losses arising from publishing, distributing, submitting, relying on or commercially exploiting Outputs without appropriate human review; losses arising from editorial, acquisition, marketing, rights, legal, financial, publication or commercial decisions made by you; losses arising from third-party claims relating to rights, permissions, publication, content, defamation, privacy, confidentiality, infringement or misuse of Customer Content; or losses that are remote, speculative or could not reasonably have been foreseen.

33.8. We are not liable for the acts, omissions, work, errors or failures of any freelancer, independent contractor, supplier, third-party provider or service provider except to the extent required by applicable law.

33.9. Subject to applicable data protection law, we will not be liable for data protection losses that were caused or contributed to by you, your systems, your staff, your contractors, your files, your instructions, your security failures or your unlawful processing.

34. Indemnity

34.1. This section applies only if you are a Business Customer.

34.2. You agree to indemnify us against any losses, damages, liabilities, claims, demands, settlements, costs, expenses and legal fees arising from: your breach of these Terms and Conditions; your unlawful use of the Site, Platform or Services; Customer Content that infringes third-party rights or breaches law; your lack of rights, permissions, licences or authority to upload, process, translate, proofread, analyse, publish or exploit Customer Content or Outputs; your publication, distribution, sale, licensing, submission or use of Customer Content or Outputs; any claim by an author, publisher, agent, rights holder, estate, employee, contractor, customer or third party relating to Customer Content or Outputs; or your breach of confidentiality, privacy, data protection or rights obligations.

34.3. You agree to provide reasonable assistance in defending or resolving any claim covered by this indemnity.

34.4. You must not settle any claim in a way that imposes liability, admission, obligation or reputational harm on us without our prior written consent.

35. Termination

35.1. We may terminate, suspend or restrict your access to the Site, Platform or Services if you breach these Terms and Conditions.

35.2. We may terminate, suspend or restrict access where necessary for security, legal, operational, payment, provider or misuse reasons.

35.3. The contract for a one-off Service ends when both parties have completed their obligations, subject to any clauses that continue after termination.

35.4. Subscriptions continue until cancelled or terminated in accordance with these Terms and Conditions or the relevant plan terms.

35.5. Either party may terminate an enterprise, managed service, API or custom agreement in accordance with the termination provisions in the relevant written agreement.

35.6. The following sections survive termination or expiry: intellectual property, confidentiality, data protection, liability, indemnity, payment obligations, governing law, disputes and any other sections that by their nature should continue.

36. Changes to These Terms

36.1. These Terms and Conditions will be available on our Site.

36.2. We may update these Terms and Conditions from time to time to reflect changes in our Services, Platform, business, suppliers, pricing, legal obligations, regulatory requirements or commercial practices.

36.3. The most recent version will be posted on our Site with the effective date.

36.4. Your continued use of the Site, Platform or Services after changes take effect indicates your acceptance of the updated Terms and Conditions.

36.5. Where a change materially affects an active paid Subscription or enterprise agreement, we will use reasonable efforts to give notice where practical.

37. Reliance on These Terms

37.1. We intend to rely on these written Terms and Conditions and any document expressly referred to in them in relation to the subject matter of the agreement between you and us.

37.2. You should make sure that any information, statement or promise that is important to you is confirmed in writing before you place an order or purchase a Subscription.

38. No Waiver

38.1. If we do not take action immediately when you breach these Terms and Conditions, this does not mean that we accept the breach or give up our right to take action later.

38.2. Any failure or delay in enforcing a right does not prevent us from enforcing that right or any other right in the future.

39. Headings

39.1. Headings are included for convenience only and do not affect the interpretation of these Terms and Conditions.

40. Whole Agreement

40.1. These Terms and Conditions, together with our Privacy Policy, Cookie Policy, any applicable Data Processing Agreement, order form, subscription plan, invoice, written quote or written service agreement, form the whole agreement between you and us regarding the relevant Services.

40.2. These Terms and Conditions replace any previous verbal or written understandings about the same subject matter, unless a separate written agreement signed by both parties states otherwise.

41. Governing Law

41.1. These Terms and Conditions are governed by the laws of England and Wales.

41.2. If you are a Consumer, you may also have rights under mandatory consumer protection laws in the country where you live.

42. Disputes

42.1. If a dispute arises, the parties should first try to resolve it by contacting each other in good faith.

42.2. If you have a complaint, please contact us at hello@lumantechnology.com and provide reasonable details of the issue.

42.3. If you are a Business Customer, the courts of England and Wales will have exclusive jurisdiction over any dispute arising out of or in connection with these Terms and Conditions or the Services.

42.4. If you are a Consumer, you may bring proceedings in the courts of England and Wales or, where applicable, in the courts of the country where you live if mandatory consumer law gives you that right.

Website Footer Disclosure

Luman is a trading name of GlobeScribe.AI Ltd, registered in England and Wales under company number 16452951. Registered office: 7 Forbes Business Centre, Kempson Way, Bury St Edmunds, Suffolk, United Kingdom, IP32 7AR.